Infinity Figures disconnecting from base during gameplay

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Infinity Figures disconnecting from base during gameplay

Postby PolishTamales » Wed Jan 14, 2015 1:52 am

I'm not sure how many people have this problem, but it's beginning to annoy me quite a bit.

It started with me thinking it was an individual figure, but it turns out the Power Discs are causing the problems. Specifically, 2.0 Disney Original discs are making my figures disconnect every so often in a span of a few seconds or minutes. This wouldn't be so bad if it didn't constantly reset the Event Abilities that are charging up, which renders them useless.

Here's more information:

    - The Infinity base is placed far away from the TV/Console on a flat table.
    - 1.0 and 2.0 Characters are affected by the 2.0 discs
    - 1.0 Discs work normally on both 1.0 and 2.0 figures
    - The figures will appear blue, flicker and reappear again with the power discs refreshing back, often resetting the timer.
    - Figures I've used to test this so far are Elsa, Venom, Thor, Wreck-it-Ralph, and Rapunzel. All glitch out with the 2.0 discs.

The Disney Original 2.0 discs that are causing the issues are:

    - CHERNABOG’S SPIRIT CYCLONE
    - MALEFICENT SPELLCAST

I'm currently on the PS3 console. If anyone else would like to verify if the discs glitches out their figures, please let me know. I've also contacted Disney Interactive support and I may contact them again this week to verify if it's a known issue and if I should get the discs replaced.
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Re: Infinity Figures disconnecting from base during gameplay

Postby Elmo STM » Wed Jan 14, 2015 2:00 am

They work fine on mine. Could be glitchy discs, try contacting support
 
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Re: Infinity Figures disconnecting from base during gameplay

Postby PolishTamales » Wed Jan 14, 2015 6:57 pm

Just contacted them today after talking to a co-worker.

The reps are sending me replacement discs at no cost on my end. Hopefully this resolves the disconnection issues.
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Re: Infinity Figures disconnecting from base during gameplay

Postby Elmo STM » Wed Jan 14, 2015 7:59 pm

Fingers crossed. Used my maleficent disc today with no issues
 
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Re: Infinity Figures disconnecting from base during gameplay

Postby madkoda » Thu Sep 03, 2015 1:19 am

For me I get a problem when I am trying to combine the ToysRUs user control (red) with the merlins summon (also red). When I use the regular user control it works just fine. And combining any other power disc with the user control (toys r us red) it works just fine.
 
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Re: Infinity Figures disconnecting from base during gameplay

Postby Goofyboy » Thu Sep 03, 2015 12:35 pm

I have 2 sets of user control and Merlin from TRU. They are on the base most of thé time on both players and never had an issue with them.
 
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Re: Infinity Figures disconnecting from base during gameplay

Postby Skellington0327 » Thu Sep 03, 2015 12:52 pm

I've been using the 1.0 discs pieces of eight and Mickey's sorcerer hat. I haven't had a problem but when my brother tried to use the same discs, while on second player, they kept disconnecting every couple of seconds.
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Re: Infinity Figures disconnecting from base during gameplay

Postby masochancer » Tue Dec 29, 2015 11:22 pm

Im having this issue occasionally, my fiance thought maybe there was dust on the discs....ill be keeping an eye on this thread, letme know if the new discs fix the problem

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