by axltk421 » Mon Aug 05, 2013 8:11 am
With the soft reset, press and hold both the power and home button until the 'turn off' notification comes on.
Ignore it and keep pressing until the screen goes black and then, shortly after, the Apple logo appears.
Then, let go of the buttons.
The phone will restart and then, hopefully the App will load.
I manage a mobile phone shop and this sequence fixes about 95% of the iPhone problems in store!
Remember, this all started with a Mouse.