xbox one problem : can't download content

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xbox one problem : can't download content

Postby maxpouliot » Sun Apr 17, 2016 3:32 pm

Hi,

anybody can tell me how can my kids download additional toy boxes ? when they try to access content, it says they can't

thanks
 
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Re: xbox one problem : can't download content

Postby Elmo STM » Sun Apr 17, 2016 4:24 pm

Are you connected to the Internet? And are they on a child's account? (Sounds silly but I remember people having issues when the parents set up additional accounts for their children and found the settings meant they couldn't download toy boxes)
 
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Re: xbox one problem : can't download content

Postby maxpouliot » Mon Apr 18, 2016 12:23 pm

Finally found the problem. Had to activate the option in family setting on the xbox

Thx
 
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Re: xbox one problem : can't download content

Postby Elmo STM » Mon Apr 18, 2016 6:57 pm

Glad you got sorted
 
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